Frequently Asked Questions

Orders & Accounts

Do I need an account to place an order?

No. You can place an order as a guest.
If you create an account, you can view your order history and track your orders more easily.

How can I check my order details?

If you have an account, log in and check your order history.
If you placed an order as a guest, please refer to the order confirmation email sent after purchase.

Can I change or cancel my order?

Once an order has been placed, it generally cannot be changed or canceled.
This includes made-to-order and pre-order items.
If you believe there is an issue with your order, please contact us as soon as possible and we will review your request on a case-by-case basis.

Please note that all items in the same order ship together, and we do not offer split shipping.

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Payments

What payment methods do you accept?

We accept major credit cards through Shopify Payments and PayPal.
Available payment methods may vary depending on your country or region.

My payment failed. What should I do?

Please check the following:

• Your card details and billing address are correct
• Your card has sufficient available balance
• Your payment method supports international transactions

If the issue persists, please contact your card issuer or try a different payment method.

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Shipping & Customs

Where do you ship?

We ship worldwide. However, due to international regulations, high-risk factors, or carrier limitations, we currently do not ship to Russia, Belarus, North Korea, Iran, and certain other conflict zones.

When will my order ship?

Shipping schedules vary by product.

• In-stock items ship within a few business days.
• Made-to-order or pre-order items ship according to the estimated schedule shown on the product page.

Please note that estimated shipping dates are provided as a guideline and may change due to production or logistics circumstances.

Can I choose a delivery date?

We do not offer delivery date selection at this time.

What happens if my order includes pre-order or made-to-order items?

If your order includes multiple items, all items will be shipped together based on the latest estimated shipping date in your order.
All items in the same order ship together.
We do not offer split shipping for a single order.

Are customs duties and taxes included?

Customs duties, import taxes, and other fees may be charged by your local customs authority and are the responsibility of the customer.
These fees are not included in the product price or shipping cost.

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Returns & Defective Items

Can I return or exchange an item?

We do not accept returns or exchanges due to customer preference (such as size, color, or order mistakes).

What if my item is defective or incorrect?

If you receive a defective item or an item different from what you ordered, please contact us within 7 days of delivery.

After reviewing your request, we may offer a replacement or a refund depending on the situation.
Approved returns due to our error will be handled at our expense.

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Digital Content

What are digital products?

Digital products are downloadable items such as digital artwork, digital voice packs, or other digital content.
These products do not involve physical shipping.

How do I receive my digital content?

After your purchase is completed, a download link will be provided on the order confirmation page and/or via email.

Can I re-download my digital content?

Yes. If you have an account, you can access your digital purchases from your order history.
If you purchased as a guest, please use the original download link provided after purchase.
Please note that some products may have a limit on the number of downloads or an expiration date.

Are digital products refundable?

No. All digital products are non-refundable and non-returnable once the purchase has been completed.

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Product Use

Are your products toys?

Our products are intended for general consumer use and are not designed as toys for children.

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Contact & Support

How can I contact customer support?

If you have any questions or concerns, please contact us through the contact page on this site.
When contacting us, please include your order number and the email address used for your purchase so we can assist you more efficiently.