Terms of service
These Terms of Service (“Terms”) are part of a binding service agreement between you (“Customer” or “You”) and FTW Entertainment US Inc., and its affiliated entities (collectively referred to as “FTW,” “we,” “us,” or “our”) and govern (i) your use of our website located at store.ftw-ent.com, mobile application, or any other domain names owned and controlled by FTW (collectively, the “Site”), and (ii) your purchase of our products (collectively, the “Services”). For purposes of the Terms, “Customer” means a person or organization that purchases our Services available on the Site for private and personal use.
1. General Conditions
Your service agreement (the “Agreement”) with us includes (a) these Terms, (b) our Privacy Policy located at store.ftw-ent.com and (c) any other supplemental Terms that we provide or otherwise make available to you. This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Services provided by or through the Site, and the subject matter of this Agreement.
YOUR USE OF THIS SITE SIGNIFIES YOU ARE AT LEAST 18 YEARS OF AGE AND ARE LEGALLY ABLE TO ENTER INTO THE TERMS, CONDITIONS, REPRESENTATIONS AND WARRANTIES SET FORTH IN THE TERMS. Please read these Terms carefully. If you do not agree to our Terms, please do not use our Site. Your only remedy for dissatisfaction with this Site, or any Services, products, content, or other information available on or through this Site, is to stop using the Site and/or those particular Services. As we add new functionality to the Site, we may revise these Terms periodically. If we do, we will post the changes here. You acknowledge and agree that it is your responsibility to review this Site and these Terms from time to time and to familiarize yourself with any modifications. Your continued use of the Site after any changes are posted constitutes your acceptance of the new Terms.
1.1 You may create an account in order to purchase or use our Services on the Site (the “Account”). The Account can be signed in by connecting with a third-party provider (such as Facebook, Apple ID, or Google). While some features of the Site may be accessed without an Account, certain Services require registration to complete a transaction or access digital content.
1.2 You agree that all information provided in your Account is true and accurate. You must promptly update your Account information, including your e-mail address and payment method details, so that we can complete your transactions and contact you as needed.
1.3 As a condition for the purchase or use of the Services, you authorize FTW to charge your provided payment method (credit card, PayPal, etc.) to collect any fees associated with your orders.
1.4 You are responsible for maintaining the confidentiality of your username and password. We encourage the use of “strong” passwords. You may never share your Account details with any third party.
1.5 You alone are responsible for all activities that occur under your Account. You must notify FTW immediately of any unauthorized use of your Account or any other breach of security. FTW will not be liable for any losses caused by unauthorized use of your Account.
1.6 When creating or using an Account, you shall not:
- Use a username with the intent to impersonate another person.
- Use a username that is offensive, vulgar, or obscene.
- Use your Account to breach the security of another Account or attempt to gain unauthorized access to our networks or servers.
1.7 You may cancel your Account at any time through the Site’s settings or by contacting our support. Upon cancellation, you remain liable for any outstanding payments for orders already placed.
1.8 We reserve the right to suspend or terminate your Account or bar your access to the Site at any time, with or without cause, if we believe you have provided inaccurate information or breached these Terms.
1.9 We reserve the right to cooperate fully with law enforcement authorities or court orders requesting the disclosure of the identity or information of any Account holder.
1.10 You agree that the placement of an electronic order on our Site is sufficient to satisfy any applicable statute of frauds, and no further written confirmation is required to create a binding contract.
2. Products and Orders
2.1 Any payment transactions placed on the Site are fulfilled by a third-party payment processing company and we will not be responsible for any misapplied payment transactions.
2.2 The currency of payment is in US Dollars ($).
2.3 If collection action is necessary, we will retain a third-party collection company and you will pay to FTW the reasonable collection costs and/or reasonable attorney’s fee incurred by FTW.
2.4 WE DO NOT MAKE, AND EXPRESSLY DISCLAIM ANY WARRANTIES OF ANY KIND WITH RESPECT TO PRODUCTS YOU PURCHASE THROUGH THE SITE. YOU AGREE AND ACKNOWLEDGE THAT THE PRODUCTS ARE PROVIDED ON AN “AS IS” BASIS. If you purchase the Products through the Site, you shall make the payment of the purchase price of such Products displayed at the time of purchase, plus any applicable taxes and shipping and delivery costs.
2.5 After your purchase of physical Products through the Site, we accept returns or replacements only in cases of defective or damaged items, or incorrect items shipped, subject to the conditions set forth in our Refund Policy. Requests must be submitted within seven (7) days of delivery. Products marked as “Final Sale” or digital content are not eligible for return.
2.6 Our products are intended for general consumer use and are not designed as toys for small children.
3. Age Restrictions and the Children’s Online Privacy Protection Act
3.1 This Site is intended for use by individuals over the age of 18 years. If you are under 18 years of age, an appropriate legal guardian must act on your behalf for you to use this Site.
3.2 This Site is not directed at individuals under the age of 18 and does not knowingly collect personal information from individuals under the age of 18. CHILDREN UNDER THE AGE OF 13 ARE NOT PERMITTED TO USE THIS SITE. We strongly recommend that children between the ages of 13 and 18 ask for their parent’s or guardian’s permission before viewing our Site. Should you, as a parent or legal guardian of a minor, become aware that a user who is under the age of 18 has provided us with personally identifiable information, as defined in our Privacy Policy, please click here to learn how to have such account, and the information associated with it, removed.
4. Intellectual Property
4.1 The Site is protected by copyright, trademark, trade dress and other intellectual property rights.
4.2 The logos, and other service marks and service names included on the Site (the “Marks”) are owned or licensed by FTW. You agree not to copy, display or otherwise use any of the Marks without the prior written permission of FTW. Notwithstanding the foregoing, the Marks may not be used in any manner likely to cause confusion, disparage or dilute these marks and/or in connection with any product or service that is not authorized or sponsored by FTW.
4.3 The entire Site, and all object code and source code, text, graphics, multimedia content, including but not limited to images, illustrations, html and other mark-up languages, and all scripts within the Site associated therewith, are Copyright© 2026 FTW Entertainment US Inc. All Rights Reserved worldwide. The copyrighted and proprietary property of FTW or its affiliates may not be duplicated or used without FTW’s express prior written consent.
5. Release
5.1 By using the Site or, any Products or Services, you agree to release, discharge and hold harmless FTW and its subsidiaries, affiliates, partners, retailers, distributors and each of their officers, directors, employees and agents from any and all losses, damages, rights, claims, actions of any kind and injury (including death) arising out of or relating to the Site, any Products or Services, or any act or omission by any person, including without limitation, any dispute between you and any other person or regarding any content posted on the Site.
5.2 If you are a California resident, you waive California Civil Code §1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.” This release includes, without limitation, any claim resulting from delay and the criminal acts of others.
6. Indemnification
You agree to indemnify and hold FTW and its affiliates, subsidiaries, partners, distributors and each of their employees, officers, directors and agents harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to the Site and/or your use of any Products or Services, including without limitation, any content posted to or transmitted through the Site, or publicly distributed on the web, your use of the Site, your use of any Products or Services, your connection to the Site, your violation of these Terms or your violation of any rights of another.
7. Disclaimer of Warranties
YOUR USE OF THE SITE, ANY PRODUCTS AND SERVICES IS AT YOUR SOLE RISK. THE SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. FTW EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, FTW MAKES NO WARRANTY THAT (I) THE QUALITY OF ANY PRODUCTS OR ANY SERVICES PURCHASED OR OBTAINED BY YOU THROUGH THE SITE WILL MEET YOUR EXPECTATIONS, (II) THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR ACCESSIBLE AT TIMES OR LOCATIONS OF YOUR CHOOSING, (III) THE RESULTS OR INFORMATION THAT MAY BE OBTAINED FROM THE USE OF THE SITE WILL BE ACCURATE, RELIABLE, TIMELY, OR COMPLETE, (IV) THE SITE WILL BE EFFECTIVE, WILL FUNCTION WITHOUT DISRUPTIONS, DELAYS OR ERRORS, WILL BE RELIABLE OR ACCURATE, OR WILL MEET YOUR REQUIREMENTS, AND (V) ANY ERRORS WILL BE CORRECTED. EXCEPT AS EXPRESSLY SET FORTH HEREIN, FTW MAKES NO WARRANTIES ABOUT THE SOFTWARE AND FUNCTIONS MADE ACCESSIBLE THROUGH THE SITE OR ANY OTHER SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION. ALWAYS USE CAUTION WHEN GIVING OUT ANY PERSONALLY IDENTIFYING INFORMATION ABOUT YOURSELF OR YOUR CHILDREN.
CONTENT AVAILABLE THROUGH THIS SITE OFTEN REPRESENTS THE OPINIONS AND JUDGEMENTS OF AN INFORMATION PROVIDER, SITE USER, OR OTHER PERSON OR ENTITY NOT CONNECTED WITH US. WE DO NOT ENDORSE, NOR ARE WE RESPONSIBLE FOR THE ACCURACY OR RELIABILITY OF, ANY OPINION, ADVICE, OR STATEMENT MADE BY ANYONE.
8. Limitation of Liability
YOU EXPRESSLY UNDERSTAND AND AGREE THAT FTW AND ANY AFFILIATES WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY DAMAGES, OR DAMAGES FOR LOSS OF PROFITS INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF FTW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, RESULTING FROM: (I) THE USE OR INABILITY TO USE THE SITE, SERVICES OR ANY PRODUCTS; (II) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; OR (III) ANY OTHER MATTER RELATING TO THE SITE, SERVICES OR PRODUCTS. IN NO EVENT WILL FTW’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES OR CAUSES OF ACTION EXCEED THE FEES YOU HAVE PAID FOR PURCHASE OF OUR SERVICES OR PRODUCTS.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, SERVICES OR PRODUCTS OR WITH THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SITE, SERVICES OR PRODUCTS, AS APPLICABLE.
9. Dispute Resolution; Arbitration
Most user concerns can be resolved quickly and to the user’s satisfaction by e-mailing user support. In the unlikely event that our user care team is unable to resolve a complaint you may have (or if FTW has not been able to resolve a dispute it has with you after attempting to do so informally), we each agree to resolve those disputes through binding arbitration, mediation, or small claims court instead of in courts of general jurisdiction. Arbitration, which is often cheaper, faster and less formal than a lawsuit in court, uses a neutral arbitrator instead of a judge or jury. Arbitrators can award the same damages and relief that a court can award. If you initiate an arbitration in which you seek more than $75,000 in damages, the payment of attorneys’ fees will be governed by the AAA Rules (as defined below). Any arbitration under this Agreement will take place on an individual basis; class arbitrations and class actions are not permitted.
9.1 FTW and you agree to arbitrate all disputes and claims between us. This agreement to arbitrate is intended to be broadly interpreted. It includes, but is not limited to:
- claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory;
- claims that arose before this or any prior agreements (including, but not limited to, claims relating to advertising);
- claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and
- claims that may arise after the termination of these Terms.
9.2 References to “FTW”, “you”, and “us” include our respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or devices under this or prior agreements between us. Notwithstanding the foregoing, either party may bring an individual action in small claims court. This arbitration agreement does not preclude you from bringing issues to the attention of federal, state or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf. These Terms evidence a transaction in the interstate commerce, and thus the Federal Arbitration Act governs the interpretation and enforcement of this provision. This arbitration provision shall survive termination of these Terms.
9.3 A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (the “Notice”). The Notice to FTW should be addressed to FTW Entertainment US Inc at 970 W 190th Street #435, Torrance CA 90502 (“Arbitration Notice Address”). The Notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (the “Demand”). If FTW and you do not reach an agreement to resolve the claim within sixty (60) calendar days after the Notice is received, you may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by FTW or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or FTW is entitled.
9.4 The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the American Arbitration Association (“AAA”), as modified by these Terms, and will be administered by the AAA. The AAA Rules are available online at adr.org, by calling the AAA at 1-800-778-7879, or by writing to the Arbitration Notice Address. The arbitrator is bound by the terms of these Terms. All issues are for the arbitrator to decide, including, but not limited to, issues relating to the scope, enforceability, and arbitrability of the arbitration provision. Unless FTW and you agree otherwise, any arbitration hearings will take place in a reasonably convenient location for both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, the determination shall be made by AAA. If your claim is for $10,000 or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds $10,000, the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. FTW will pay all AAA filing, administration, and arbitrator fees for any arbitration initiated in accordance with the AAA Rules. However, if you initiate an arbitration in which you seek more than $75,000 in damages, the payment of these fees will be governed by the AAA Rules.
9.5 The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees and expenses at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.
9.6 The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. YOU AND FTW AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE, unless both you and FTW agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.
9.7 Notwithstanding any provision in these Terms to the contrary, we agree that if FTW makes any future change to this arbitration provision (other than a change to the Arbitration Notice Address) while you are a user of the Site, you may reject any such change by sending us written notice within thirty (30) calendar days of the change to the Arbitration Notice Address provided above. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this provision.
10. Modification
FTW may at any time modify, add to, or remove portions of the terms of this Agreement, without prior notice. It is your responsibility to check this Agreement periodically for changes. FTW may, but is not obligated to, provide notice of any updates, revisions, supplements, modifications or amendments to this Agreement on the Site’s homepage. By continuing to use the Site, Products or Services after the posting of such changes, you agree to be bound by this Agreement, as modified. Your use of the Site, Products or Services is subject to the most current version of this Agreement.
11. Governing Law
The Site can be accessed from all 50 states, as well as from other countries around the world. By accessing this Site, both you and FTW agree that the statutes and the laws of the State of California, , without regard to conflicts of laws principles thereof that would produce a different result, will apply to all matters relating to use of this Site (whether grounded in tort, contract, law or equity).
12. Termination.
12.1 You agree that we may, in our sole discretion, terminate or suspend your use of all or any part of the Site and Services with or without notice and for any reason, including, without limitation, breach of these Terms. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities.
12.2 Upon termination or suspension, regardless of the reasons therefore, your right to use the Services available on this Site immediately ceases, and you acknowledge and agree that we may immediately deactivate or delete your Account and all related information and files in your Account and/or bar any further access to such files or this Site. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension.
12.3 Customer’s data may not be recovered once his or her Account is terminated or canceled.
12.4 In the event of termination, all representations, warranties, indemnifications, and promises made by you shall survive.
13. Contact Information
If you have a comment, question or request, or if you need to contact FTW for any other reason, you may contact us via our Contact Form available on the Site, by email at store@ftw-ent.com or by mail at 970 W 190th Street #435, Torrance CA 90502.
