Privacy policy

1. General

FTW Entertainment US Inc. (“FTW”, “we”, “our”, or “us”) adopted this policy (the “Privacy Policy”) to respect your privacy and reflect our commitment to protecting your personal information when you use our website. Please carefully read this Privacy Policy before you provide any Personal Information to us.

This Privacy Policy is effective 4/1, 2026 (“Effective Date”).

Our Privacy Policy applies to the personal information provided to us (“Personal Information”) when you browse this website located at store.ftw-ent.comor any other domain names owned or controlled by us (the “Site”), use our services, create an account to use our services, sign up for a newsletter, register for an event or promotional offering, or otherwise provide us with information you may provide us via telephone, e-mail, regular mail, social media, texting or in response to personal communication via the Site .

This Privacy Policy outlines the types of information, including Personal Information, that we may collect from or about you, our practices for using, disclosing, maintaining, and protecting such information, as well as the choices available to you regarding our use of your information.


2. Personal Information We Collect

We may collect the following information:


 Category of Personal
Information		 Specific Personal
Information We Collect from You

1

 Identifiers Such as your name; e-mail address; account name; telephone number; postal address; unique personal identifier; online identifier; Internet Protocol (IP) address; MAC address; signature; social media account information; or other similar identifiers.
2 Commercial Information Such as your use of our services; goods or services purchased, including your subscription to our newsletter, obtained or considered; or other purchasing or consuming histories or tendencies.
3 Internet Activity
Iinformation		 Such as mobile network information; browsing history and search history on the Site and information on a consumer’s interaction with the Site, the make, model and operating system version of the computer or mobile device (“Device”) you use to access the services; metadata stored on the Device including your metadata associated with your online identifiers stored on your Device; browser type and language; mobile network information; Internet Protocol (IP) address; MAC address; country and time zone in which the Device is located; mobile network information; internet service provider; and metadata stored on the Device.
4 Location Information Such as the country and time zone from which you are accessing the services; general location information collected through IP address and Wi-Fi.
5 Sensitive Information Such as your billing address, credit card information, and the information of your banking or other financial institution(s).


3. How We Use Your Information

Generally, we use the Personal Information we collect from or about you to provide our services, to provide the goods you purchase from us, to provide more meaningful information about our services and goods, including promotions and other events, and to maintain and improve the services and Site and for other lawful purposes. More specifically, we use Personal Information to:

  • Administer the Site, including providing system maintenance and responding to your requests and inquiries.
  • Process and fulfill orders, including processing payments, managing fulfillment internally or coordinating with our U.S.-based third-party logistics providers for physical goods, managing the production of made-to-order items, and providing access to downloadable digital content.
  • Communicate regarding purchases or inquiries, including responding to your requests, providing updates on the status of your orders, and sending administrative or transaction-related notifications necessary for the use of our services.
  • Provide customer support, including investigating and resolving technical issues or concerns you may encounter with the services or Site, and managing post-purchase care to improve your overall experience.
  • Notify of Our Activities, including to send FTW’s business plans and ongoing promotions, activity policies, and other decisions.
  • Marketing Communications: We will only send you marketing emails if you have opted-in to receive them. You may unsubscribe at any time by clicking the "unsubscribe" link in our emails.
  • Improve our services and Site, including identifying and repairing bugs in the Services and Website or developing new features.
  • Prevent, detect, and fight illegal or unauthorized activities, including addressing suspected or detected unauthorized and illegal activity on or through the Site or our services, as well as detecting and addressing security incidents.


4. Sharing of Information

Generally, we use or disclose information, including your Personal Information that you provide us, to shipping vendors, marketing companies, and others that assist us (“Service Providers”) for the purpose of fulfilling your orders for purchased goods, providing you the services you request from us, including our newsletter, and analyzing your buying patterns or experiences with our services and Site, and our Affiliates and Service Providers for the purpose of improving your experience with the services and Site for lawful purposes.

We may share your Personal Information with third parties, including advertising partners (such as Meta Platforms, Inc. and Shopify Inc.), for the purpose of targeted advertising to show you ads on other websites that are more relevant to your interests. Depending on where you live, you may have the right to opt out of or manage your consent for these activities, as described in Sections 9 and 10 below.

With our Affiliates and Services Providers

Our Affiliates and Service Providers help us to operate and improve the services and Site. Our Affiliates and Service Providers support technical processing operations, such as data hosting and maintenance, analytics, user care, and securing our data and systems, and addressing cybersecurity threats.

For the purposes of this Policy, our "Affiliates" include our parent company and any subsidiaries under common corporate control, and our "Service Providers" include, but are not limited to, the following:

  • Payment processors (e.g., Shopify Payments, PayPal)
  • Fulfillment and logistics partners operating U.S.-based warehouses
  • IT and analytics service providers

For corporate transactions

We may transfer your Personal Information if we are involved, whether in whole or in part, in a merger, restructuring, reorganization, dissolution, bankruptcy, or other change of ownership or control.

When required by law

Applicable law may require us, our Affiliates, and our Service Providers to disclose your Personal Information when we believe necessary to (i) comply with legal process, such as a court order, subpoena or search warrant, government investigation or other legal requirement, (ii) help prevent or detect crime, including cybersecurity attacks, and (iii) respond to lawful requests from law enforcement and government regulators.

To enforce legal rights

We also share information: (i) if we believe that disclosure would mitigate our liability in an actual or threatened lawsuit, (ii) as necessary to protect our legal rights and you legal rights or the legal rights of other interested parties, (iii) to enforce our agreements with you, and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.

With your consent or at your request

We may ask for your consent to disclose your Personal Information with other third parties as may be necessary to provide you our services or as may be requested by you. When we do, we will make clear why we need to disclose your Personal Information.


5. Data Retention and Security

Personal information is retained only as long as necessary. We implement reasonable administrative and technical safeguards. Payment information is processed by third-party providers, and FTW does not store full payment card details.


6. Our Use of Cookies and Other Tracking Technologies

We use cookies and other data tracking technology to collect and use Personal Information about you. We also may allow others to use cookies and similar technologies to recognize you and/or your device(s) when you use our services.

What are cookies, log files, web beacons, tags and pixels?

Cookies are small text files that are sent to or accessed from your web browser or your computer’s hard drive. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the lifetime of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier. A cookie also may contain information about your computer, such as User settings, browsing history and activities conducted while using the Site and certain services.

Cookies that we set on the Sites are called first-party cookies. Cookies set by any other party are called third-party cookies. Third-party cookies enable third-party features or functionality on or through the Sites, such as analytics, marketing automation and customer support. The parties that set third-party cookies can recognize your computer both when it visits the Sites and also when it visits certain other websites.

Most browsers accept cookies automatically but allow you to disable them. You also can opt-out of certain cookies using the following link: https://optout.networkadvertising.org/. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Some features of the Sites may not work properly without cookies. To learn more about cookies generally, visit https://allaboutcookies.org/ and https://optout.aboutads.info/.

Log files track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.

Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a User does not want to have his or her online activity and behavior tracked. If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain information about the browser’s User. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many website operators, including us, do not respond to DNT signals.

Why do we use cookies and other tracking technology?

Some cookies are required for the Websites to operate. Other cookies enable us to track your interests, or to enhance the experience of the Sites and our services.

The types of cookies used on the Website and why they are used are:

  • “Strictly necessary” cookies are required to allow us to deliver the Site to you.
  • “Performance” or “Analytics” cookies help us to collect information about how you interact with the Website and help us analyze and improve the Site. Performance or analytics cookies remain on your computer after you close your browser until you delete them.


7. Contact

If you would like to exercise one or more of your privacy rights under this Privacy Policy , please submit your request using one of the following methods

  • Submit a request via our Contact Form; or
  • Send an e-mail to store@ftw-ent.com. Please include “Privacy Rights” in the subject line.


8. Children’s Privacy

We respect the privacy of your child and we want to share with you our policies regarding children under the age of sixteen (16). We do not knowingly collect Personal Information from anyone under the age of sixteen (16).

If we learn that a child under the age of sixteen (16) has improperly provided us with information, we will notify the child’s parent or legal guardian and thereafter delete the child’s personal information from our records.


9. California Privacy Rights

This section provides information about your privacy rights about the Personal Information we collect from you as a California resident when you access the Website or use the Services, and the choices you can make regarding your rights.

California Privacy Rights

If you are a California resident, in addition to the rights outlined above, you have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). California residents under the CPRA have the right to:

  • Request the
    • Categories of Personal Information collected;
    • Categories of sources from which Personal Information is collected;
    • Business or commercial purpose for collecting, selling or sharing (for targeted advertising) Personal Information;
    • Categories of third parties to whom Personal Information is disclosed;
    • Categories of Personal Information sold or shared (for targeted advertising), if any;
    • Categories of third parties to whom Personal Information was sold or shared (for targeted advertising);
    • Categories of Personal Information disclosed for a business purpose;
    • Categories of persons to whom Personal Information was disclosed for a business purpose.
  • Opt-out to the sale or sharing (for targeted advertising) of Personal Information.
  • Equal services (i.e., no retaliation or discrimination practices for exercising your CPRA rights).
  • Limit the use of Sensitive Personal Information to that necessary to perform the services or provide the goods reasonably expected by an average consumer.

Right to Opt-Out of Sale or Sharing for Targeted Advertising

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. If you would like to exercise your right to opt out of these activities, please do so via the "Your privacy choices"link located in the site footer. If you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, we will treat this as a valid request to opt-out for the device and browser you used to visit our website.

How to Submit your Request to Other CPRA Rights

If you are a California resident and would like to exercise one or more of your CPRA rights (other than the right to opt-out mentioned above) under this Privacy Policy, please submit your request using one of the following methods:

  • Submit a request via our Contact Form; or
  • Send an e-mail to store@ftw-ent.com. Please include “California Privacy Rights” in the subject line.


10. International Data Transfers

International Data Transfers

As we sell our Products and Services globally, your Personal Information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. Specifically, our primary servers are located in the United States, and our third-party service providers (such as Shopify) operate around the world. By using our Site, you acknowledge that your Personal Information may be transferred to the United States.

Rights for Residents of the EEA, UK, and Canada

If you are a resident of the European Economic Area (EEA), the United Kingdom, or Canada, you have certain rights under applicable data protection laws (such as the GDPR, UK GDPR, and PIPEDA). These rights include:

  • Right of Access and Portability: You can request a copy of your Personal Information and ask that we provide it in a structured, machine-readable format.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete Personal Information.
  • Right to Erasure (“Right to be Forgotten”): You may request that we delete your Personal Information, subject to certain legal obligations (such as tax or accounting records).
  • Right to Withdraw Consent: Where we rely on your consent to process data (e.g., for marketing), you have the right to withdraw that consent at any time.
  • Right to Lodge a Complaint: You have the right to contact your local data protection authority if you have concerns about our data practices.

Targeted Advertising and Cookie Consent

The use of your information for targeted advertising is based on your prior consent. You can manage (change or withdraw) this consent at any time through the cookie banner displayed when you visit our Site, or via the Cookie preferences link located in the site footer.


11. Handling of Personal Information by Shopify

Our service is hosted by Shopify Inc. (“Shopify”). Shopify collects and processes your personal information not only to provide its services to us, but also for its own purposes, particularly for improving the security of the Shopify network and for preventing and analyzing fraudulent activities through its Shopify Network Intelligence (SNI) initiative.

For these SNI purposes, Shopify operates as an independent data controller, meaning it is directly responsible for how it uses this information. The data analyzed for these purposes may include information from your interactions with our store, other Shopify-powered stores, and Shopify itself.

In connection with this processing, your information may be transmitted to and shared with Shopify and its service providers, which may be located in countries outside of your country of residence. For more details on how Shopify handles your personal information as an independent controller and how you can exercise your rights, please refer to the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.